Shipping & Delivery Information

IMPORTANT: Personalised items are processed daily and cannot be cancelled. When your order is being processed, all personalisation will be checked and you will be contacted if we believe there may be an error. You are advised to contact us immediately if you have made any errors in your order via email with the subject "Personalisation". Please note that these changes cannot be guaranteed.

We aim to get all personalised orders delivered within 5-7 working days. If your order contains non-personalised items these will be dispatched alongside your personalised items and the 5-7 working day delivery will apply to your whole order.

Express delivery is not available for personalised items.
orders will be sent using a tracked courier service.

• International delivery is available to various locations within Europe
• Orders placed before 7am will be dispatched the same day (Mon-Fri), excluding public holidays
• You should receive your order within 3-10 working days from dispatch depending on your delivery destination.
• The number of days to deliver are approximately as follows:
  • 3-5 Working Days: Austria, France, Germany and Netherlands
  • 4 - 7 Working Days: Italy and Spain
  • 7+ Working Days: All other destinations.
• International delivery is available on orders with dimensions of 90 x 60 x 30cm or less, with a maximum weight of 30kg. Please note for larger orders, we may ask for an additional delivery charge
• Delivery charges are calculated depending on the location. If your location is not listed below, please contact us for a delivery quote

Public and Bank Holidays

We are unable to dispatch or deliver orders during public and bank holidays.

Sale & Peak Periods

Service terms and delivery times may be amended during peak periods or sales.

Deliveries that Require a Signature

In most cases, a signature is required on receipt of delivery. If there is no one to sign for the goods, an attempt is usually made to deliver the parcel to a neighbour.

As per courier delivery terms, if your parcel cannot be delivered to the delivery address, couriers are authorised to deliver to a neighbour. This is unless we or the courier company have been made aware beforehand (i.e. before the parcel has left our premises) to specifically not deliver to a neighbour. If successful delivery has been made to your delivery address or a neighbour and no pre-arranged agreement is in place, the delivery will be deemed successful by us and our couriers.

If your order cannot be left with a neighbour, delivery will be re-attempted the next working day. If delivery is still not possible, the goods will be held at a depot for up to fourteen days (depending on the courier). If this is the case, the courier will leave a card explaining how to collect your parcel. If you do not collect your order within the allotted time period, it will be returned to us. In the case of this happening the postage will not be refunded.

If you have not received your order after 4 working days, you should contact us as soon as possible so that we can query the status of your delivery with the courier. We will not be able to process any claims of non-receipt of deliveries after two weeks after the original shipping date, as we lose the right to claim against the loss with most couriers.

In the unlikely occurrence of a product being out of stock, we shall inform you as soon as possible by contacting you by telephone or email. From there, we can work out the best solution for you.

If you require any more information regarding our delivery times and prices, please contact our customer support. You can contact us by email or give us a call on 0121 3680051 (8:45am-4:45pm, Monday to Friday).